Scams and Identity Theft
Identity theft, fraud, and other financial scams are on the rise. If you receive a text message, email, or phone call that appears to be from a reputable company or FCEFCU itself and this message warns of a serious problem that needs your immediate attention (usually involving your personal or financial information), be on the alert!
No legitimate organization will contact you on an urgent matter using any of these methods. If the message contains a contact phone number or a website address to visit for confirmation, DELETE IT and call the phone number or visit the website address you have saved in your records.
Spotting the Fakes
There are many scams with different pitches, all designed to convince you to reveal personal information. Some scammers contact you by phone, others use email. Either way, here are some facts to help you spot the bad apples:
Is your heart pounding?
The goal of most scammers is to get you so excited or frightened that you react without thinking. Legitimate financial institutions do NOT want you to feel like you're on a rollercoaster when you invest with them. If an email makes your pulse race with promises of easy cash or fear of frozen assets, it's probably a fake.
Is this "urgent"?
FCEFCU and its affiliates will NEVER call or email you regarding "an urgent or threatening condition concerning your account." Our policy is to send all official notices via regular mail.
Are they asking for proof of identity when THEY contacted YOU?
FCEFCU will NEVER ask for a PIN number or any sort of password. If anyone ever asks you to "validate" this piece of information, you should call the credit union immediately and report the incident.
If YOU request access to your account (whether by telephone or online), we will ask for private financial information to verify your identity. A simple rule is to never give out this information unless YOU initiated the transaction.
There's a type of internet piracy called “Phishing.” It’s pronounced “fishing,” and that’s exactly what these thieves are doing; “fishing” for your personal financial information. Don’t get hooked on a phishing scam!
Keep your antivirus software up to date on your computer.
NEVER provide personal financial information, including your Social Security number, account numbers or passwords, over the phone or the internet unless you initiate the contact.
NEVER open a suspicious email. If you're unsure about an email, do NOT click any links or call any phone numbers listed. Some scams are extremely elaborate and convincing. Instead, call the credit union directly at 1.800.551.1179 or 651.282.8880.
DON’T be intimidated by an e-mail, text message or phone call that suggests dire consequences if you do not immediately provide or verify financial information.
IF you believe the contact is legitimate, call your company immediately using information from another source, NOT from any information provided in the message.
If you fall victim to an attack, act immediately to protect yourself. Alert your financial institution. Place fraud alerts on your credit cards. Monitor your credit files and account statements closely.
REPORT suspicious e-mails or calls to the Federal Trade Commission or call 1-877-IDTHEFT.